Home / 30-day RMA and warranty
This policy applies to wholesale B2B transactions only. It defines the minimum claim process and evidence requirements for DOA and verified quality issues.
Eligible claims include DOA devices and functional defects inconsistent with the agreed wholesale grade baseline. Cosmetic variance within the grade band is not automatically an RMA event.
For the standard B2B RFQ flow, covered functional RMA is targeted within 30 days after delivery confirmation unless the accepted PI or contract states a different inspection period. Late claims may be rejected unless otherwise agreed in writing.
Each claim must include order reference, SKU, IMEI/serial, clear failure description, and diagnostic proof (photos/video/test logs). Incomplete submissions may be returned for clarification.
Complete evidence receives an initial review target within 2 business days. Approved claims are resolved through replacement units, account credit, or negotiated financial adjustment, depending on stock availability and case severity.
Return routing, carrier, and freight responsibility follow the approved RMA instruction. Unauthorized returns may be refused at destination.
